Absolute rubbish, unfit for purpose and they know it. Bracing wires, swaged ends, turnbuckles all failed, obviously not made to any recognised standards. Diagonal braces between roof rubes and side tubes don’t fit, and they come up with a fairy tale that they will fit under the load of the roof sheet. They don’t, by a long way. Door ties fall off even before any wind comes. Eyelets misplaced, rip out, roll up door guides fall apart, etc etc. Not interested in putting it right, for good reason, it would break their business model.

After their response, was I excitedly waiting for replacement parts of good standard including an end panel, as requested ages ago? No, good job as no communication whatever from House of Tents. They know what is needed, just don’t want to do it.

We have purchased three marquees from House of tents over the past 4 years. Each one has been to such a high quality standard. Their service is brilliant with delivery being incredibly speedy.
I recently had to contact their customer support due to a damaged part and they could not have been more helpful, considering the need for the part being urgent for an event they bent over backwards to make sure it would arrive in time.

Good customer service and delivery

Ok, I have a 4×3 Metre Sunset Deluxe Gazebo finish constructed in my garden and it looks fantastic. It was relatively simple to build albeit requiring two people and step ladder. I had some damage to two or the roof struts which were quickly replaced but there was one problem requiring a bit of DIY to the roof struts generally and that was the fine milling to one end where a minor section of the aluminium was slightly undercut making it impossible to install roof panels without a bit of filing of the struts. Overall this is an excellent kit which should not disappoint.
I will not be installing the suggested concrete post foundations as I think surface concrete square paving should suffice. Here’s hoping!

No hassle. All happened as explained and on tome

Octagonal marquee.
Delivery was prompt, no extra charges. Was a bit worried I’d be stung for import duties as it was a German company, but it was all in the purchase price.
Boxes were severely damaged, but that was the delivery company, not Houseoftents. When I emailed to report the damage they responded promptly, asking us to check for damage or missing parts. Everything was there, but was a couple of small holes in the roof of the marquee. When I sent a photo, they responded quickly and dispatched a replacement immediately. Very impressed with the marquee, which appears very sturdy, and with the communication and customer service, which was excellent. Will definitely buy from them again if I need another marquee.

Tent delivered promptly. Some poles were incorrect, some missing. It took 10 days for this to be resolved properly and I suspect that there was a problem with the suppliers as even the second set they sent me were incorrect. However I am impressed with the design and quality of the tent and suspect it will be durable. It seems sturdy even in windy conditions.

Fantastic customer service! Great tents, perfect for every occasion!!

Amazing quality marquee at a great price

I recently bought a Carport.
I was a bit dissapointed with the product not having support and some difficults in assembling, but the product itself is high quality and value for money.

Also, the support team is excellent, and I truly appreciate their prompt replies and actions.

Bought a very beautiful Pergola. Delivery was very fast

Very easy ordering and delivery process. We are very happy with our gazebo, it suits our needs for an easy setup and pack down at markets

Great customer service when I had an issue.