Good service & prompt.

Need to look at changing the delivery partner as all boxs damaged during transit although the delivery driver was very helpful.

Ordered this for a private party . Easy to erect , ver straightforward and great quality item . So good that 2 of our guests went home to order the same product. Very impressed 10/10

Great tent, nice and strong, it looks really nice for a party which is what we used it for.

The item is not fit for purpose!! DO NOT BUY FROM THIS COMPANY!! A CHILD COULD HAVE BEEN KILLED!! Just from a little rain, the whole tent collapsed, the metal bent right over & “customer service” say they cannot control weather!! The metal is flimsy & weak & rusts after one week. The cover did not fit properly! AVOID AT ALL COST!! You will lose your money! I have photographic evidence.

Do not respond to email queries

DO NOT BUY FROM THIS COMPANY.
I paid £375 for a portable garage.Totally useless product.Instructions in foreign language.The product is faulty but because I have taken it out of the packaging they will not refund.The customer service is awful.
TAKE MY ADVICE SHOP ELSEWHERE

I am absolutely shocked at the customer service from House of Tents. My order arrived with multiple items missing, the poles were rusty and completely unfit for use, and there were no fixtures or fittings included. When I contacted customer service, the adviser was incredibly unhelpful and even implied she didn’t believe me about the missing parts.

To make matters worse, when I asked to return the order due to it being incorrect and faulty, I was told I would have to pay for a courier myself. I find it unacceptable to be out of pocket for a mistake that wasn’t my fault.

Overall, a very disappointing experience from start to finish. I would not recommend this company to anyone.

Excellent product- quick delivery, easy to assemble, helpful video instructions.

personal service was very good

Great product

Very fast service and good quality product

The polytunnel arrived with everything as described, with no hassle with delivery. The man helped to carry it into the doorway and was very pleasant too. Erecting the polytunnel was as difficult as ever but only because of a gale here in the UK, nothing to do with the House of Tents. Now it’s up, it’s a delight. There is room to stand, to plant and to enjoy the warmer temperatures inside it. I even had a lizard migrate in when it was finished so wildlife likes it as much as I do. A great buy, I hope it lasts for years. It seems sturdy and works beautifully. Thanks.

Products look great but delivery is abysmal! DX never achieve the stated delivery date. And invariably I have to chase House of Tents for an update. Not a great experience!

Our 8m x 4m marquee was of good heavy-duty quality material and fittings and was well made. The only criticism would be that there should be more pegs and they should be bigger for the size of tent, however, stronger pegs can be purchased separately.
It proved to be totally waterproof when subjected to a heavy rain shower during the afternoon. The number of windows were perfect, allowing plenty of light into the space.
It took 3 of us to erect and both the online instructions and paper ones supplied were easy to follow.
The company were friendly and easy to deal with when I had delivery issues. It was competitively priced and represented excellent value for money.

Waited a week for delivery. Then when I was about to install garage tent noticed I only recieved half my order. No emails to explain this. A week later still waiting for the rest of my order. Terrible customer service. Just put the phone down on me. I just think when your paying a very large some of money this should be done right first time. So 2 weeks since my order and still can’t install my garage. Very poor.

Ordered a 5m x 5m party tent. Product arrived quickly and customer service after delivery was good.