Fast delivery good communication and good product

I ordered a large tent from House of Tents (TOOLPORT GmbH) expecting a professional service. What actually arrived was a disaster.

The delivery came in five parcels. Three arrived first, all crushed, torn open, and clearly mishandled. Later, another damaged box arrived, also open at both ends with metal pipes sticking out. The final parcel never arrived at all and has been stuck at the DX courier hub for days.

When I reported this, the company admitted responsibility but asked me to identify which boxes I’d received and to check against the assembly instructions to find out what might be missing. That’s not the customer’s job, the seller should know what they shipped.

The damaged boxes were in no condition to repack or even move safely, and the tent is completely unusable. I needed it for the weekend and the delay made that impossible.

After pushing back, the company eventually agreed to collect the goods and issue a refund, but it took multiple emails and far too much effort for what should have been a straightforward delivery.

The whole experience has been extremely poor, both in terms of packaging and aftersales handling. I wouldn’t risk ordering again from this supplier.

This tent was delivered quickly and is a high quality structure. It was tested just after it was put up with a heavy downpour and proved to be completely watertight and strong. An excellent product.

Do NOT use House of Tents.
Customer No 2288742

This was the third Marquee I have purchased from this company, I must have been mad as the second one I ordered had holes in the roof so they sent me some plasters to cover them up, so should have not ordered anymore from then on.

The third delivery was by far the worst.
The marquee came in different boxes but should have all arrived on the same day, one did not arrive and I was told it would be with me the next day but it wasn’t delivered…. when it did arrive it was the wrong part which was noted while erecting the marquee of which we had paid two people a days wages to do this. I then had to ask them to return when the correct parcel arrived many days later so this was more expense for me!

The communication between the House of Tents and the delivery company DXFREIGHT-UK is diabolical.
The delivery driver who delivered the second tent some time back just threw the items on the floor, leaving lots of the parts to fall out.

When you contact House of Tents you get the same old email back saying ‘sorry, we appreciate your patience and understanding’ well I can assure everyone I ended up having no patience, and even less when I got a reply in German writing, this experience as truly been one of the worst I have ever had.

I have three more planned marquee’s to purchase but definitely from another company!

I could write another thousand words on the whole of the detailed experience but won’t bore you readers…….

Extremely helpful
Quick and efficient service

Issues quickly resolved , excellent customer care and communication

Dealt with my issues promptly , efficiently.
A first class company to deal with.
Highly recommended.

Initially l was pleased with my double ended tent. But after a little while it became clear that the material is substandard and not fit for purpose it leaks. Tiny areas can be seen where it’s which have no protective coated on. Have been having email conversations back wards and forward supplied photos. Words fail me still no further forward. Avoid

Outdoor portable garage tent purchased, lasted a month. I understand these things aren’t indestructible, but this metal tent bent like a pretzel 20 mins after the wind picked up. The guarantee sent with my invoice was incorrect according to customer service, who continued to reference another guarantee pdf I was not sent. She also basically explained these tents are not fit for wind as they are not tested for this, and i should dismantle the tent any time the weather is not suitable. So despite buying a tent and all the required anchors to hold it down… this still was not fit to be outdoors most the year. Pointless! And despite consistently refusing to accept they sent the wrong guarantee which didn’t back up their view points, they refused to respond when i asked to escalate my complaint.

Staff was very helpful and friendly and went above and beyond with all inquiries. Highly recommended

Absolutely dreadful service. Delivery arrived incomplete, a box was missing and the ones that did arrive were ripped with items sticking out.
When I contacted House of Tents customer service about it they were absolutely dreadful. They weren’t interested at all and couldn’t care less. They just blamed the delivery company and told me to contact them though the missing box would probably turn up the next day. It didn’t. After several emails and daily phone calls to HofT the missing box finally arrived a week later. It was also battered and ripped. When I questioned the delivery driver about it I was told that the items were packed in the wrong boxes so what did I expect.
I have never know a company to have suck shocking customer service staff. Every one of them that I spoke to was rude, and not interested. They all gave me unbelievable excuses regarding the issue I had.
I would never buy from this company again, and I certainly would not recommend them

I have had a number of gazebos over the last 30 years and the two I have had by this company are by far the best. All the other makes have ended up in the bin as they could not cope with the British weather.
I still have 2 of their gazebos, one which is about 6 years old and was fully erected outside for about 3 years as an outside room. The second gazebo has been up for 6 months as an outside shelter for some of our furniture and has survived gales and torrential rain. Well worth the money.

Fantastic company and website, very easy to gather the right info for the right marquee, excellent prices and delivery was extremely FAST!!

Thanks very much!

A quality product at a good price. It pays to spend a little bit more and feel you have a quality product, in this case, a set of 4 Gazebo curtains/ sides.

Nice quality for the price. Thanks

Party tent was delivered on time- great price and great quality.