We’ve had two recent deliveries via Rhenus. Both times they gave us a 2 hour window of delivery and were on time. Delivery me were all polite, efficient, and caring to our home and belonging.

The delivery team arrived half an hour after the scheduled 3-hour delivery slot, which was not an issue. I promptly cleared the hallway and opened the doors to ensure easy access. However, after several minutes with no doorbell, I looked out the window and saw the delivery team getting back into their vehicle and driving away without even attempting the delivery.

I immediately contacted customer service and was disappointed to be met with blame, being told I must have missed the bell. This is highly unlikely—my doorbell is very loud, and I was specifically waiting for the delivery. I strongly believe the team never rang and simply chose not to come up. I live on the 9th floor of an easily accessible apartment complex with functioning elevators. It appears they just didn’t want to make the effort.

What’s worse is that customer service offered no apology or resolution, just blame. I had already rearranged my living space in preparation for the delivery and now I have to live in disarray for several more days until a new slot becomes available.

This experience was incredibly frustrating and unprofessional. I expected better service, both from the delivery team and customer support. At the very least, some acknowledgment and accountability would have gone a long way.

The worst experiance ever. I had Ikea delivery with this company. I booked two parking spots, the, closest ones to my place. The truck arrived and claimed that it was not possible to park. However I do have pictures of Parking slot and the car where one can easily say that it is possible to park. Then drivers just left. Within 5 minutes, i found another big parkplatz even closer to my door. This was not the option before but construction workers arrived and told me that I could park for 1 hour. I called the driver (after 6 minutes they left) to tell to comeback but no response at all.

No empathy from the drivers when I explained the emergency of my situation. The driver always come up with different reason to cancel the delivery.

I would not recommend the company service to anyone.

Absolute worst service one can get. This the 3rd time I have received a shipment with Rhenus, from 3 different companies, and not 1 has worked out as communicated! The latest one, the driver arrived outside of the delivery window, rang the doorbell, I let him in, he unpacked, repacked and left without saying anything. After several calls, he said he forgot a package and had to return to warehouse. The warehouse is a 20 minute drive away, but he took over two hours. Why are companies using them? You do realize that the way they treat us, reflects directly on you! Stop using Rhenus!

The curriers were so polite and helpful. They carried my dishwasher and refrigerator carefully, to fit through the door they have taken off the refrigerator handles and after positioning they have mounted it again.

i ordered from Ikea and they delivered the furniture broken. I saw how they were charging the furniture and then literally throwing it into the floor of my flat.
I had to exchange 3 packages just because when i opened these, the items were damaged and could not be assembled.

On time delivery
Thank you

Avoid Rhenus Home Delivery at all costs.

The deliveryteam claimed to not be responsible for any booked installationservices, that another team would come, and refused to do them. Of course they were lying. If that happens to you, just ask for the deliveryslip. It should show all services they are responsible for.

@Rhenus: looking at other posts here makes it look like that this isn’t an exception and it seems you are either aware of this practice or even encourage it. Great job!

They came in the time frame of the appointment, they also called me to informe that they will arrive within an hour. They were kind and friendly. They also took the packaging of the washing mashine to clean the space.