Unbelieveable! This company DELIBERATELY obstructs any Customer communication. I
have a 90 year old disabled wife and stairlift and the original delivery of Emma Mattress
Ref 601388853-S2 (Date option but NO TIME OPTION) at 6.30 am on 26th June delivery
was refused as unreasonable. No further communication from RHENUS. For THREE
WEEKS Emma tried to find where it had gone, without success. Finally they found it I
opted for delivery tomorrow 24th July A MONTH LATER. This afternoon I receive an email
with Delivery time………6.30 am AGAIN!!!!! The email has phone number 07908673386.
Dial it and immediately the call is REJECTED! The WhatsAp system just say “We are not
able to change the time slot once it has been sent” THERE IS NO OTHER MEANS OF
COMMUNICATING WITH RHENUS. Why on earth do Emma persist in using a Company
who cares so little for their CUSTOMERS

Sunday 28th .
READ THEIR REPLY! Contact Rhenus UK. ………..but as you can see from the orriginal complaint the phone number given by Rhenus Home Delivery Ltd
07908673386 leads to a WhatsAp Chatbot that asks questions totally irrelevant to the situation. Rhenus UK refuses to TALK to anyone. They have my number WHY DON’T THEY PHONE ME??????

Useless. Not happy with these. Supposed to be swapping my Emma mattress and the mattress takes hours to unfold. How am I supposed to sleep on a mattress when they supposed to deliver in the evening. But then never turn up on time. Spoke to the office and she didn’t care. Tracking shows 15/25 and been like that all afternoon. Call office they closed. Call driver refuses to answer my call.

Worst delivery experience ever in my life. IKEA charged me €145 for delivery only to be forced by Rhenus delivery executives to carry the item from ground floor to second floor myself. IKEA promises delivery to room of choice which is clearly contradicting with action by Rhenus delivery team. Awful experience with Rhenus. IKEA should change their delivery partner.

I was waiting for an IKEA delivery from them. I got a call from these guys an hour before they were to reach my place. The driver asked me to send him my address by whatsapp – i sent it to him multiple times and they didnt show up for 2 hours. I tried to reach him but he never answered his phone.
Finally i get a call from him. He still couldnt find my place. He asked me to come out of my house. When I went out, I saw that he was standing on the opposite side of the road (in the middle is a contruction site) and he was shouting at me with anger saying he cannot come to my place. He will leave my articles on that side of the road. He even threw one my article on the road in front of me.
There is a proper main road entry upto my place. Various delivery vans use it all day.
After 3 hours the delivery guys show up at my place and show me their list of addresses. To their benefit, in their paper my address was a little incorrect. However, the guy had called me and asked for my address and location via WhatsApp. I sent it to him several times. All they had to do was follow it. We all could have save 3 hours. The whole time the guy kept shouting at me as if it was my fault. Very rude guys.

I was expecting the delivery van to have some sort of navigation. This guy couldn’t type in the address I sent him. Then I shared him the address via gmaps. He couldn’t follow. Finally, I shared a PIN with my location. Hopefully that’s how they eventually landed up. I don’t know.

Next time anyone gets a call for such a delivery make sure you share a ‘PIN’ of your location.

Perfect service, professional crew

Quick, effective, reliable

It was quick fast and efficient.They gave me a call an hour before the delivery and deliver into my home. My german isnt so great but they try to communicate with me in english.

One star for the poor guy who delivered my sofa from Emma who was absolutely sweating cobs! He looked either very unwell or totally up against it. The live tracker rate kicks in when they make the first drop didn’t start until we’ll after my delivery tome was scheduled. My sofa was delivered hours after the scheduled time and the product was damaged. It is hard to say if this was a delivery issue or that its something that’s happened in the packaging warehouse. I had a part missing however I was delivered all parts they were given. I tried calling the number of the driver to check this but there was no answer. Even though the delivery guys were sound I get the feeling this isn’t the most professional operation.

I had ordered a TV and a sound Bar from LG which was shipped to me through Rhenus Home Delivery services. However they messed up my delivery, they delivered me 2 TV’s (one mines and one someone else’s ). I tried to explain this to the delivery people but they did not understand and dumped someone else’s tv at my place. I haven’t received the sound bar yet.

If I could give zero stars I would. We have been waiting all afternoon and still no delivery. Phone numbers are useless as is their customer service via WhatsApp. They supply the drivers phone number but they do not pick up. Appalling, terrible, dreadful service.
The driver finally rang 5 hours after the end of the expected time of delivery, He could not make himself understood. He said he could not deliver it as the postcode would not work, now that is a lie as all other companies deliver without a problem. I have no bed and no idea when and if I get it delivered. Absolutely appalling service.

The delivery was quick and it was very easy to book a date online and to track it in the following days.

Terrible experience! (More than once) Refuse to take packages upstairs (no lift), rude, unprofessional and damaged packages. Or, in other occasions, just say they tried to deliver but no calls at all. Avoid.

I had a planned delivery of some furniture from dusk booked for today (27/06/2025). Rhenus sent me a message a few days before confirming the delivery date and advising I’d get an estimated window the day before.

By Friday morning I’d still not had the message so I tried to reach out in office hours to their WhatsApp number. This is where it got frustrating, getting through to a person is difficult not all chatbot options lead anywhere and keep saying come back after 8am to talk to someone (it was after 8am)

When I finally got through to someone they confirmed they won’t be delivering my order as booked and confirmed. Wednesday was the earliest they would try to deliver.
I asked why it was suddenly not going to be delivered but just kept getting the same “as advised this will not be delivered today, we apologise for the inconvenience caused” message.

This wouldn’t have been so bad but having to randomly press chatbot options for 15 minutes before made the whole experience ridiculous.

Rhenus missed the promised time slot by 2 hours. Their tracking system indicated they were way behind schedule but they did not phone me to reschedule.
I am still waiting for a new delivery date despite chasing them on the phone.

Worse service ever!!!!! I was supposed to receive a parcel today between 7am and 14pm when I called customer service they told me I would arrivé between 16-17 and when the van arrived finally, the truck parcked for 1 min in front of my window just the time for me to tell them they have a parcel for me and I was waiting all day, they dared saying they were waiting for 1h in front of my place when I saw them just arriving, and asked if they could give me my parcel while they were there, they repeatedly said that they called my and rang the bell of my house when actually nobody called me on my phone or Rand the bell of my apartment and they drove off, while casually smoking their cigarette! what kind of service is that?! How unprofessional! And each time I ordered something with Ikea Germany, each time I had such a shitty service, really if I could give even less than 1 star that would be even more accurate regarding the services RHENUS GERMANY is giving! And I have been charged 50€ for that!!!!!! I better have my money back!

Rhenus is hands down the most incompetent and unreliable logistics company I’ve ever dealt with.

They were scheduled to pick up a return from my home (twice!) and both times they simply didn’t show up. No call, no message, no explanation. Just a no-show and dead silence.

What’s the point of scheduling an appointment (a 7-hour time window actually) if you have no intention of honoring it? Just a huge waste of customer time.

You cannot reach them directly. There’s no phone number, no tracking, no escalation path. It’s a black hole. They give a tracking option on their website but try inputting the number and the system throws an error. How convenient.

And in previous deliveries, when their drivers did show up, they were rude, dismissive, and openly unwilling to do their job. Complaining about distance from the curb, refusing to carry items, and acting like it was a personal favor to help at all. My girlfriend literally had to beg them just to do what they were paid for.

The coordination between Rhenus and their retail partners — in my case, IKEA — is nonexistent. It’s clear they operate in silos with no accountability and no regard for the customer experience.

A company this disorganized and disconnected has no business handling returns or deliveries for any major retailer. I strongly recommend staying away from them.