If you are going to provide a delivery window the day before, at least get somewhere near to it on the day.

Wife has been waiting in with a 3 year old for a 1230-1430 window. Now currently 1645 and still no sign despite a call at 1600 saying would be there in 30 mins. Poor service and poor customer service handling i.e. no way to feed this back easily

Just a bad experience overall.

The delivery driver did not call or drive to our address and delivery was unsuccessful. Made another appointment for a week later, SAME THING HAPPENS, the driver did not call or drive to our address and we again got the mail that the delivery was unsuccessful because we were not reachable. Which is false. Even Ikea customer service is clueless about it.

Now made another appointment for next week. I honestly have lost hope that the
driver is going to deliver our goods from Ikea but unfortunately, it is not possible to cancel the order. So I guess we are just now stuck in a cycle, the driver doesn’t want to drive to us and we just have to keep making new appointments and take days off from work.

Very nice delivery man. Arrived earlier than expected

Worst experience. Extreme dissatisfaction with the recent delivery service provided by your company. I ordered a sofa with the expectation that it would arrive on August 15th. Unfortunately, the delivery was significantly delayed, arriving four days later than promised.

However, the disappointment didn’t end there. Upon receiving the sofa, my experience took a turn for the worse. One of the delivery personnel from Rhenus Home Delivery exhibited an astonishing level of rudeness and disrespect. As an immigrant, I encountered language barriers that seemed to greatly upset the delivery personnel. It is essential that individuals, regardless of their background or the language they speak, are treated with dignity and respect. Such behavior is utterly unacceptable.

I believe that every customer deserves a certain level of courtesy and professionalism when engaging with a delivery service. Regrettably, this experience has led me to decide that I will no longer utilize IKEA’s delivery service or this company’s service. I will make sure to spread the word about the poor service offered.

I strongly urge Rhenus Home Delivery to invest in comprehensive customer service training for their employees. It is evident that there is a lack of understanding of the fundamental principles of treating individuals with the respect they deserve.

I trust that you take customer feedback seriously and will address these issues promptly. It is my hope that your company can rectify these concerns to ensure that future customers do not encounter similar distressing experiences.

My experience with this delivery company is terrible. They have canceled my delivery appointment two times in a row without my consent or notice. I had to call to figure out why my delivery never came. The excuses they give don’t make any sense and seem to be a mess. First time they said the initial person didn’t completely enter my order and the second time they said my order was canceled because they switched softwares. Their customer service is terrible and they do not respond to emails or inquiries made on their website. Honestly this company just seems fake/fraudulent at this point because I don’t understand how a delivery company can operate without being able to properly deliver an item. If you can avoid this company I highly would suggest you do so.

Ridiculous delivery. They just come and left saying no parking. There are parking options near by and other cars are leaving. Very bad service

Either they don’t show up on time or they do what they did today and scam you out of money and time!

Driver called me at 6.57 in the morning and expected me to pick up immediately! And when i didn’t – he cancelled the delivery today.
Why do you expect me to answer my phone within 15 seconds? And then if i don’t your driver has his phone in voice-mail mode! Excuse me, am i allowed to take a shower? WHAT IS THIS SERVICE FOR 100 EUROS ???

Now this scummy company will charge us extra for their annoying behavior. Also their drivers and service are rude and unprofessional. They create problems every time and behave like jerks.

Did not deliver the complete order. Had been over a week at this point and still not received the bed.
Have been sleeping on the couch

These people expect you to wait from 8 AM to 8 PM just to get a delivery and only to get a call at 7:30 AM stating they cam I was nowhere to be found which is definetely a lie. Horrible customer service literally not a single reasonable person spoken to. Will never use this hell ever again.

Delivery was late one hour but in email I got strict termin ofcourse I understand the traffic but still…
There is no option where you can change options for delivery when there is no one in the house, for example connected to my house is a big garage and on the garage door I left printed a big note just leave the package there and thank you.
After I got an email that delivery is not possible and custumer care service will contact me next day for another termin, well I am at work every day and I am not able to speak on the phone.
I sent straight away an email that I am at home every day after 17.00 or Saturday so they can deliver at that time but there is no answer.
I do not know what to say just completely unsatisfied….

We have been waiting for our Washing Machine to be delivered to our address in Munich since weeks. There is no way to reach them. Disaster. Not answering emails and no status update. It is extremely urgent and they are basically ghosting us. Horrible experience.

I received notification that my package arrived in the delivery region after a couple of days, but I was never contacted about the delivery. I had to reach out to them multiple times. When I finally managed to speak with someone, we agreed on a delivery date; however, the package was not delivered on that day.
I called to inquire about the status, but I was given no explanation and informed that I could not reschedule the delivery myself. Instead, they would call me the following day. Unfortunately, they did not call, and when I attempted to reach them again, there was no answer.

An absolute disaster. There’s no way to contact this company in Spain. They do not reply when you fill out the online form. A bot will give you standard replies on WhatsApp, and when it says it will transfer you to an agent, they never answer either.
I’ve been waiting for them to call me for weeks and nothing. A complete disaster.
Furthermore, in the replies to reviews, the customer is asked to contact Rhenus Spain since this profile is for the German company. Fair enough, but it’s impossible to do so.
If there is a way, PLEASE let us know beyond simply telling us to contact Rhenus Home Delivery Spain… we’re already trying.

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Un desastre. En España no hay forma de contactar a esta empresa. Rellenas el formulario online y no contestan. En Whatsapp hay un robot, y cuando dice que te pasa con un agente, tampoco contestan. Esperando a que me llamen desde hace semanas y nada. Un auténtico desastre. Además, en esta web y en las contestaciones a las reseñas, se le pide al consumidor que contacte con Rhenus España ya que este perfil es de Alemania, pero es imposible hacerlo, no hay forma de hacerlo. Si la hay, por favor especifíquenla más allá de decir que nos pongamos en contacto con Rhenus Home Delivery España…ya lo estamos intentando hacer.

Absolutely terrible service. They were supposed to deliver Ikea kitchen installation pieces to our Berlin apartment and they claimed the 50m away parking spot was not close enough and didn’t do the delivery. Their attitude was absolutely terrible and they even lied. When they were waiting at the end of the street( cause they dodged the work they needed to do right?! they were chilling at the end of the street) I told them a parking car left and there is more room on the street, he said he will turn and come to the one way street out apartment is on, started driving didn’t come back. Absolutely disgusting behaviour.

After the bad first experience on 4th Jan 2024 in Zehlendorf, they sent a much more competent team on 8th Jan 2024. Second delivery went very smooth, I want to thank the second delivery team a lot, they were very nice. It is such a relief to have this kitchen items delivered.

Best delivery ever thanky you so much I live in third floor the guys took the trockner to my apartment thanky you so much you are the best
…..

I bought a 3 person couch from Maisons du Monde which contracts Rhenus Home for delivery. This turned out to be my worst experience with any delivery company.

1st time the 2 delivery guys claimed that it might be too narrow to carry the couch package to 3rd floor and pressured me to sign the delivery completion so they can leave the couch on the ground floor and i figured out carrying up myself. If 2 guys can’t carry the couch to 3rd floor, how could they expect me who weights just 49kg to ‘figure out’ myself? Not mention keeping pressuring me to sign off the delivery. Just ridiculous. I decided to reject delivery so they took the couch back.

Then Rhenus sent me an email for delivering for a second time. I accepted it as long as they can deliver to my apartment not in front of the door at ground floor. However this turned out to be even more wasting of my time: They emailed 1 day before for delivery window 14-16pm next day. On the delivery day, the delivery guy called me at 13:02pm saying they want to deliver in 10 minutes. I was out for lunch and just sat down after ordering my food. I said this was out of their acclaimed delivery window but i can be at home in 30 mins. He said okay. Then i had to rush my lunch and was at home in 28 mins actually. Guess what? nobody ever came and at 13:52pm they sent an email saying delivery failed since i was not there. They wanted to re-schedule for another day again. Are you kidding me? I am supposed to work from office today. Because of this delivery, i changed my plan to stay at home. It is you guys tried delivering at out-of-agreed slot first, made me rush through my lunch to be at home, had no show, and in the end stated ‘me’ as the reason for not being able to deliver today. What an unethical practice.

I personally have been working in ecommerce for 10+ years. I know in furniture vertical, delivery is always a pain point for customers. High return of furniture some times is more associated with unsuccessful delivery instead of furniture style itself. And high return kills a lot of profits for furniture brands/companies. I will genuinely advise any furniture companies to do their due diligence well in choosing their last-mile carrier and not choose someone like Rhenus Home due such poor customers experience and high frustration. What Rhenus Home Delivery did is unethical and showed incompetency. Worst of all, it wastes end- customers’ valuable time, and ultimately kills furniture sellers’ profits by multiple deliveries and automatic return due to unsuccessful deliveries.