Delivery from Germany to Poland in 2 days. Driver helped to carry heavy package straight to my home. Great service!

The driver or delivery worker called me yesterday “we will visit 8am~13pm.” Because of this promise, i canceled my appointment and wait whole day. But they even didn’t come when they promised the schedule. I paid almost 200 euro for this bad customer services. Really not recommend.

We imported a pallet from our Manufacturers in Italy only for DB Schenker to double entry and invoice us twice we have paid but they wont deliver goods.
Faceless customer service that do not respond avoid at all costs much better shipping agents out there.

PMJ International Ltd

I already wrote my review on the other page. Stay away from this freaking stealers.

Los Angeles team is the works of them.

Delivery team in Strasbourg, France. They are very RUDE. An impatient delivery driver yelled at me for being just 3 minutes late to take my package at the door, even throwing the invoice on the ground for me to pick up. I’ve never experience this level of rudeness before.

I’ve read a lot of negative reviews, but our personal experience was completely different—and frankly, we’re very pleased.

Our order was shipped from France to Ireland by sea, and we could easily track all the updates on the DB SCHENKER website—everything was simple and reliable.

Delivery to Dublin took 11 days, and the packaging was perfectly intact. Everything was handled with care and respect for the customer.

Although the tracking system showed an estimated delivery date of October 15-21, we received our order today—October 10, 2025!

That’s why we give them 5 stars.
In our experience, they truly deserve it—for their hard work, reliability, and excellent service.

P.S.
For those who are waiting and feeling uncertain — here’s my advice.
DB SCHENKER doesn’t always send automatic updates, so don’t worry if you don’t receive emails from them.

You’ll only need your tracking number.
Go directly to their official website, click “Get shipment update”, enter your email address, and you’ll receive the most accurate information about where your shipment currently is.

You can also check the shipment history, where all movement details are clearly shown:)))

We recently imported a bathtub from Germany. The vendor had prepared all the required documents with care, and everything went smoothly—until the crate arrived in the U.S. That’s when DB Schenker took over, and the process fell apart.

From the moment they got involved, they started bombarding us with new questions every few hours. Despite the vendor’s meticulous documentation, they immediately made it clear that we would be incurring storage overcharges until their internal process was complete. It felt predatory from the start—and unfortunately, that was just the beginning.

Nearly two weeks later, we’re still stuck at the same point. Multiple emails per day, a long and growing list of people copied in, and never any clarity on who is actually responsible. When you call, no one is at their desk. Communication is fragmented and inefficient at best.

We’ve responded to every single email within minutes. We’ve been in business for over 15 years and occasionally import goods, although we’re not a dedicated importer—but I have never experienced anything this disorganized or stressful. It has cost us time, money, and a great deal of unnecessary aggravation.

Would not recommend. Proceed with caution.